cancellation/return policy
1. TOURNAMENT
You have the right to cancel your registration for the tournament within 14 calendar days from the date of registration. To do so, you must notify us in writing via email at info@endekasports.com.
This communication will be valid provided that it is sent within the deadline, and it will not be necessary for you to indicate the reason for your withdrawal, and the money you have paid will be returned in full within 14 calendar days from receipt of your communication.
The remaining cancellation cases will be evaluated by the organization and a resolution will be determined based on the following points. Any case not detailed will be assessed as unique by the organization and it will inform the person in charge of the team in question of the result.
In the event of cancellation requested more than 90 days before the tournament, a voucher will be offered for the amount paid (first payment of €1,500 per team) for participation in subsequent editions of the same or another tournament organized by this entity.
In the event of cancellation requested more than 60 days before the tournament, a refund of 80% of payments will be offered provided that these are made within the deadlines set by the organization (not including the refund of the first payment of €1,500 per team).
In the event of cancellation requested more than 30 days before the tournament, a 40% refund of payments will be offered provided that these are made within the deadlines set by the organization (not including the refund of the first payment of €1,500 per team).
In case of cancellation requested less than 30 days before the tournament, no refund will be offered.
Participants:
Full reimbursement will only be made in the event of a long-term injury affecting participation in the tournament, duly accredited with hospital admission reports and not a common medical certificate. This clause will not apply 7 days prior to the provision of the service.
In the event of cancellation for reasons other than those in the previous paragraph, requested more than 30 days prior to the tournament, a refund of 80% of the payments will be offered, which must be made within the deadlines set by the organization.
In the event of cancellation for reasons other than those in the previous paragraph, requested less than 30 days prior to the tournament, no refund will be offered.
Companions:
The cancellation of any companion is subject to the cancellation of the participation of the player or club they accompany, under the same terms as the latter.
If the tournament had to be cancelled due to force majeure beyond the control of the organisers or due to situations that cannot be attributed to negligence on the part of the organisation, they cannot be held liable for damages, costs or losses incurred such as transport costs, accommodation, financial losses, etc.
In this case, the tournament organizers reserve the right to retain the full fee and use it for a future tournament, or refund the fees to those involved, after deducting any expenses incurred by the tournament organizers with third parties that cannot be recovered.
2. CAMPUS / CAMPUS PRO
3. ENDEKA SPORTS FC SELECTION
PARTICIPANTS
You have the right to cancel your registration for the tournament within 14 calendar days from the date of registration. To do so, you must notify us in writing via email at info@endekasports.com.
This communication will be valid provided that it is sent within the deadline, and it will not be necessary for you to indicate the reason for your withdrawal, and the money you have paid will be returned in full within 14 calendar days from receipt of your communication.
Cancellations must be notified by email as far in advance as possible to allow other players to fill the available space.
Full reimbursement will only be granted in the event of a long-term injury affecting participation in the tournament, duly certified with hospital admission reports and not a common medical certificate. This clause will not apply 7 days prior to the provision of the service.
In the event of cancellation for reasons other than those in the previous paragraph, the case in question will be studied and a 100% voucher valid for use in activities (Endeka Sports FC Selection / CAMPUS PRO) developed by Endeka Sports for one year will be issued. This clause will not be applicable 7 days prior to the provision of the service.
The organizer may cancel the registration of the participant in the Selection if the team in his/her category is not complete, with a minimum of 30 days’ notice prior to the start of the tournament.
ACCOMPANIES
You have the right to cancel your registration for the tournament within 14 calendar days from the date of registration. To do so, you must notify us in writing via email at info@endekasports.com.
This communication will be valid provided that it is sent within the deadline, and it will not be necessary for you to indicate the reason for your withdrawal, and the money you have paid will be returned in full within 14 calendar days from receipt of your communication.
The remaining cancellation cases will be evaluated by the organization and a resolution will be determined based on the following points. Any case not detailed will be assessed as unique by the organization and it will inform the family in question.
In case of cancellation requested more than 90 days before the tournament, the €150 room reservation fee will not be refunded.
In the event of cancellation requested more than 60 days before the tournament, a refund of 80% of the payments will be offered, which must be made within the deadlines set by the organization (not including the refund of the first payment of €150 for room reservation).
In the event of cancellation requested more than 30 days before the tournament, a refund of 40% of the payments will be offered, which must be made within the deadlines set by the organization (not including the refund of the first payment of €150 for room reservation).
In case of cancellation requested less than 30 days before the tournament, no refund will be offered.